How to Book UR Session

New Client Intake Process

When you book your initial intake session online, an intake form will be available for you to complete. Should you choose to book in person, we are here to assist you via phone. Alternatively, we can email you the intake form.

Upon receipt of your completed form, we will confirm your preference and the location of your first session, along with your invoice.

To enhance your convenience, our online booking system empowers you to seamlessly schedule, reschedule, or cancel sessions.

Please note that rescheduling and / or cancellations are available if done at least 24 hours’ in advance.

Important Reminder

One day prior to your scheduled session, we will send you a friendly text to ensure you receive the necessary support and to help you avoid any cancellation fees. Please remember that providing 24 hours’ notice is your responsibility if you need to reschedule or cancel your session.

Cancellation

At UR Counselling Service, we recognise that life events can sometimes be beyond our control. However, it is essential to provide a minimum of 24 hours’ notice. This enables us to reschedule your session, extend the opportunity to another woman, and respect our counsellors’ time.

Cancellation Fees:

* Less than 24 hours’ notice, same day or no-show: The full session fee is payable.

Emergency Situations

We understand that unforeseen circumstances, such as illness or family emergencies, may arise. In such instances, please reach out to us at your earliest convenience to explore your options.

Understanding Illness and Family Emergencies:

For clarity, please note the following examples of family emergencies:

  • Illness, Injury, or Death: If you or a family member experience sudden illness, injury, or a bereavement

  • Car Accident: In the event of a car accident involving you or a loved one

  • A Robbery or Assault:  If you or someone close to you is a victim of robbery or assault

To ensure a compassionate approach, we may request a medical certificate to consider waiving the cancellation fee. This policy is in place to support your well-being while maintaining the integrity of our services. 

Understanding What’s Not Family Emergencies:

We wish to clarify situations that are generally not regarded as family emergencies:

  • Scheduled Commitments: Such as work or school meetings, sports, and extracurricular events

  • Planned Activities: Including family gatherings or holidays

  • Childcare Arrangements: Your sessions are invaluable, and we encourage having a backup caregiver. This allows you to prioritise your well-being, affirming that your time matters